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Recent Projects
Here are several
project descriptions:
- For a manufacturer of IP PBX equipment, development and
delivery of a 1-day leader-led product introduction workshop
for a new IP PBX targeted at SMBs. The highly successful
workshop targeted channel partners and was delivered in 40
cities during the first quarter of 2009. The workshop
included SMB market information, product details,
competitive information, and sales suggestions. The end of
the workshop uses customer scenario exercises to reinforce
learning.
- For an international
communication equipment manufacturer, development and
delivery of a 1-day leader-led workshop focused on their
industry alliance with another global provider, and their
unified communications products portfolio. The highly
successful sessions were targeted at the company's internal
sales force and partners, and conducted across North
America, Europe, and Asia.
- For a communications equipment
manufacturer, development and delivery of a 1-day leader-led
sales/product workshop for sellers (internal staff and
partners) focused on the SMB marketplace. The training
featured the current theme, promotions, and product benefits
provided to customers.
- For a VoIP equipment
manufacturer, development and delivery of a 1-day leader-led
workshop on the VoIP marketplace, and the company’s campaign
to migrate their installed base of TDM customers. The
workshop included the business factors influencing migration
decisions, migration challenges, equipment components,
promotion information and how the customers benefited.
- For a regional DSL provider,
development and hosting of an online sales tool that
provides sellers with general product information, a
bandwidth calculator, and a network drawing tool. The
product information includes business categories (retail,
health care, manufacturing, professional services, etc.),
business drivers, and probing questions to ask.
- For a telecommunications
service provider, development of six web-based courses on
business line custom calling features. The courses presented
the product features and customer benefits, and the
regulations and rate structure for each state served by the
provider.
- For a regional
communications provider, development and delivery of a
series of 2-hour webinar courses that provided industry
specifics on healthcare, finance, local and state
government, and K-12 and higher education.
- For an
international communication equipment manufacturer,
development and delivery of a 1-day leader-led IP
Convergence workshop for internal enterprise sellers. A
modified version of the course is used to train channel
partners. The course included customer drivers, marketplace
opportunities, convergence components, how to discuss
convergence with customers, and a targeted set of the
companies products. The end of the course uses customer
scenario role-plays to reinforce the learning.
- For the customer care arm of a
telecommunications company, development of two web-based
product courses focused on the companies IP-based product
offerings. The Dedicated Internet Access and Network VPN
courses are part of an overall IP products curriculum, and
provide the product knowledge component prior to students
attending leader-led order process training.
- For a regional
hosted VoIP provider, development of a web-based course
provided to end-customers to use in learning about the
service. The course used screen animations to illustrate how
to use the browser-based application.
- For a regional
telecommunications provider, development of a four and one
half day IP fundamentals course designed to enhance
installation and repair technicians performance in
completing certifications exams from manufacturers like
Cisco and Nortel. The hands-on course included the IP
sub-netting exercises using Cisco routers and switches.
- For a regional
telecommunications company, development of a two-day virtual
classroom course designed for Customer Care Service
Consultants and Customer Service Associates who have order
management responsibilities for the company’s Integrated
Voice/Data Solutions package. The course is designed to
present information in a modular and tiered manner to
facilitate “plug-and-play” use of individual modules.
- For a
regional telecommunications company, development and
delivery of “Quick Strike” training for the companies
Network VPN product offering. The training was targeted at
the select sales team responsible for moving quickly to role
the product out to the customer base. The product is a
cutting-edge solution using MPLS technology to provide
private IP data transport. The delivery medium is HP Virtual
Classroom.
- For a regional
telecommunications company, development of 14 web-based
courses on network services and voice and data equipment.
CLS worked with a partner company, and the client's product
training specialists, to create an engaging learning
interface and interactive learning experience. The web-based
courses are use as part of a blended learning solution that
includes online learning, field experience and leader-led
learning.
- For a regional telecommunications company, development of a
series of testing instruments used to assess the level of
knowledge of the sales force after taking online and
leader-led courses. The assessment instruments are deployed
on using an engine developed by CLS and CRKInteractive. The
assessments are also used as pre-course testing to determine
if students possess the required knowledge allowing them to
receive credit without taking the course.
- For a
regional telecommunications company, development and
delivery of a course on the company’s new T1
Integrated Solutions offering. The product is a
combination of several regulated and non-regulated products
into a single integrated solution. To emphasize the
“integrated” concept we (a single training vendor) were
asked to develop training for all affected regulated and
non-regulated entities (sales – all channels, customer care,
support). The delivery medium is HP Virtual Classroom,
supplemented by a website for downloading collateral
materials (job aids, process guides, etc.).
- For a
regional telecommunications company, development of a
web-based course on a bundle of consumer telephone services.
The product bundle is a combination of several services
(call forwarding, voice mail, etc.) providing a single
telecommunications solution. The course was targeted at the
customer’s sales force and included product information,
sales suggestions, and systems entry information.
- For
a regional telecommunications company, development and
delivery of a 3 day course on the companies data
communications services. The course uses exercises, customer
case studies, and role-plays to reinforce learning. It also
give students hands-on experience installing DSL modems and
routers sold by the customer.
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A Satisfied Client
