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James G. Stringer, Jr.
Senior Consultant
Cybernetic Learning Systems
Education
Mr. Stringer received his B.S. in Business Statistics
from the University of Alabama and his M.S. in Computer Science from the
University of Maryland.
Professional Experience
Mr. Stringer has more than thirty years experience in
the fields of computer systems and telecommunications, with emphasis in
the areas of design, sales and training. His experience in performance improvement
includes analysis, course design and development, training delivery, and
documentation. His most recent assignment was managing the migration of
all content in an existing classroom curriculum covering products and
technology to a web-based delivery format for a Fortune 100
telecommunications company. Other project experience includes:
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For a telecommunications company, development of a series of
vertical markets courses designed to familiarize sellers with a
variety of industry information. The learning series targeted
six vertical markets in three phases, and each course was
delivered during a one hour virtual classroom session (Webinar).
The first six courses were so popular with sellers that two
additional phases of 6 courses were added (18 total courses).
Recording were made of each virtual classroom session and
archived for sellers who couldn't attend the live sessions.
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For a major telecommunications provider, management of the
sales and product training related to the launch of a new,
multibillion dollar line of business. This training provided
sales and technical support teams with the knowledge they needed
to be successful selling the new product line. The deliverable
included detailed product information, customer application case
studies, design and pricing tool practice and competitive
issues.
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For the technical sales organization of a major
telecommunications provider, development and delivery of
leader-led and web-based courses covering new IP-based network
products to be offered by the company. The objective of the
courses was to provide sales teams with sufficient knowledge to
discuss the products intelligently with customers, to qualify
opportunities and to design systems properly.
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For the sales arm of a major telecommunications company,
principal instructor for basic product training for force of
over 1,000 people. The leader-led training included four weeks
of classroom instruction for all sales and technical support
team members. The objective was to insure that sales teams had
sufficient knowledge to represent the company’s products
properly.
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For a major telecommunications company, development of
web-based assessment tools. This involved creating tightly
managed, secure assessments for testing product and technology
knowledge of sales team members. The project had two primary
objectives: (1) providing a way for new employees experienced in
the industry to demonstrate their knowledge, thereby avoiding
attendance in unnecessary classes, and (2) providing a method
for certification of sales team members as part of their
performance review and development process.
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For a major telecommunications service and equipment
provider, serving as National Account Manager for sales to three
Fortune 500 companies. Leading a team of over 30 sales,
technical support and operations people, achieved major sales
milestones every year for eight years.
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For a small university in the mid-South, serving as Visiting
Associate Professor as part of a “loaned executive program”. For
over three years, was department head for Telecommunications in
the School of Business. Managed curriculum development and
adjunct faculty acquisition. Also served as advisor to graduate
programs in telecommunications management. Managed
telecommunications laboratory facilities supporting university
programs and industry partners.
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For the equipment sales subsidiary of a major
telecommunications provider, served as product manager for new
entry into office automation systems sales. Selected hardware
and software products, developed pricing strategy, managed sales
support teams and provided delivery of training to sales force.
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For a computer systems company selling turnkey systems to
automobile dealerships in the United States and Canada, designed
software applications, developed customer documentation,
installed systems and delivered hands-on customer training.
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For a major electric utility, designed real-time process
control software to manage wholesale distribution of electricity
to subsidiary operating companies.
- For small computer systems companies, developed real-time
process control software, business application software and
special operating systems. Provided customer training to
end-user customers of all systems.
Prior Experience
Prior to joining
Cybernetic Learning Systems, Mr. Stringer held several positions during
a 25 year career with BellSouth. Mr. Stringer has also held positions
with other technology companies including; serving as a programmer
analyst with Southern Company and Dyatron Corporation, and as a
principal with Graham Computer Enterprises, Inc., a software development
company.
Mr. Stringer started
his career with Logicon, Inc. of Washington, D.C. as real-time process
control programmer.
Other
Activities
Mr. Stringer operates a
family-owned business,
Georgia Silver, in Atlanta, Georgia, that buys and sells
sterling silver pieces. He also maintains a
Blog,
writes articles, and
answers questions about sterling silver flatware. |
