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Marshal "Dewey" Bryan
Senior Consultant
Cybernetic Learning Systems
Education
Mr. Bryan holds a B.A. degree from the University of
Kentucky. In addition, he has received extensive industry training in
sales and communications technology.
Professional Experience
Mr. Bryan has extensive experience in developing and
delivering sales and technology training programs covering a wide range
of computer hardware and software, as well as selling skills.
Representative project experiences include:
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For a Colorado headquartered Competitive Local Exchange
Carrier (CLEC), development and delivery of product launch
training for their Voice over IP (VoIP) service. The course
covered VoIP fundamentals and the features and characteristics
of their specific VoIP service offer.
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For a Regional CLEC, development and delivery of product
training for newly hired Account Executives. The product line
encompasses voice, data, Internet, and VoIP services.
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For a California based CLEC, development and delivery of a
five-day workshop for newly hired Account Executives and Systems
Consultants covering technology fundamentals, product training,
sales training, and case studies.
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For Lucent Technologies, development and delivery of three
workshops focused on Disaster Recovery, Internet Technologies,
and Internal Customer Service, respectively. These workshops
were delivered to hundreds of Telecom Managers who were enrolled
in a TCM certification program sponsored by Lucent.
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For several telecommunications companies, delivery of basic
and advanced courseware on the MIS environment in general, LAN,
WAN, and Internet networking, and identifying and selling
solutions featuring these services.
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For AT&T Consumer Operations development and delivery of a
two day workshop on Integrated Services Digital Network (ISDN)
for customer support representatives.
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For Quest, delivery of several
courses on advanced selling skills, selling to the data
environment, selling applications, proposal writing and
presentation skills. The audience of this courseware included
managers, account executives, staff, product management, and
technical support personnel.
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For AT&T Business Special Services, delivery of a three-day
workshop designed to teach telecommunications account executives
how to sell into data accounts. The workshop was delivered to
hundreds of AEs across the country.
Prior Experience
Prior to
his association with Cybernetic Learning, Mr.
Bryan was with AT&T for 18 years in a variety of positions including
developer and presenter of sales training at AT&T's National Sales
School. Other position held by Mr. Bryan included District Sales
Manager. Project Manager, and Account Executive.
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