Education

Mr. Miller holds a B.S. degree from Florida International University with studies in Marine Geology and Physics. He also has completed significant post-graduate studies in the fields of Sciences and Technologies.

Professional Experience

Mr. Miller has more than 24 years experience in Sales, Marketing, Management and Technology Training. His career assignments in the telecommunications industry provide a solid base across all segments of the industry including marketplace, technology, products, customer applications, and technology management. He also works with select clients in analyzing network infrastructure and management needs. Mr. Miller is a dynamic public speaker focusing on sales and marketing of technology products and services. He is often asked to speak at conferences and trade shows on behalf of corporate clients where his keen wit and engaging delivery style ensures he is constantly in demand. Mr. Miller is equally comfortable addressing large or small groups, and can engage executives or engineers in product and technology discussions. Representative project experiences include:

• For a manufacturer of IP PBX equipment, development and delivery of a 1-day leader-led product introduction workshop for a new IP PBX targeted at SMBs. The highly successful workshop targeted channel partners and was delivered in 40 cities during the first quarter of 2009. The workshop included SMB market information, product details, competitive information, and sales suggestions. The end of the workshop uses customer scenario exercises to reinforce learning.

• For an international VoIP provider, development and delivery of a 1-day leader-led workshop focused on their industry alliance with another global provider, and their unified communications products portfolio. The highly successful sessions were targeted at the company's internal sales force and partners, and conducted across North America, Europe, and Asia.

• For a regional communications provider, development and delivery of a series of 2-hour webinar courses that provided industry specifics on healthcare, finance, local and state government, and K-12 and higher education.

• For a voice and data communications equipment manufacturer, development and delivery of a 1-day leader-led sales/product workshop for sellers (internal staff and partners) focused on the SMB marketplace. The training featured the current theme, promotions, and product benefits provided to customers.

• For a VoIP equipment manufacturer, development and delivery of a 1-day leader-led workshop on the VoIP marketplace, and the company’s campaign to migrate their installed base of TDM customers. The workshop included the business factors influencing migration decisions, migration challenges, equipment components, promotion information and how the customers benefited.

• For a regional telecommunications provider, development of a four and one half day IP fundamentals course designed to enhance installation and repair technician’s performance in completing certifications exams from manufacturers like Cisco and Nortel. The hands-on course included exercises using Cisco routers and switches.

• For an international communication equipment manufacturer, development and delivery of a 1-day leader-led, IP Convergence workshop for internal enterprise sellers. A modified version of the course is used to train channel partners. The course included customer drivers, marketplace opportunities, convergence components, how to discuss convergence with customers, and examined a targeted set of the company's products. The end of the course uses customer scenario role-plays to reinforce the learning.

• For a regional communications company, ongoing delivery of basic and advanced courseware focused on the company’s voice and the data customer premises equipment (CPE) offerings. The curriculum is delivered as two separate one-week courses, voice and data, with each course providing detailed CPE information. A very strong emphasis is placed on relating products and options to actual customer applications. The target audiences are sales professionals and technical sales support.

• For a regional communications company, delivery of product and service training for the complete portfolio of the company’s regulated and non-regulated data and voice products.  As a certified instructor, Mr. Miller serves as a valuable supplement to the company’s in-house training delivery team.

• For a global communications company, design, development, and delivery of several technology and product courses targeted at the company’s external resale channel. Used in-depth understanding of the subject matter to create learning that focused on the end customer’s applications needs.

• For a regional communications company, provided consultation and alternative delivery of the company’s courseware over a variety of media including web based interactive (virtual classroom), web based non-interactive, CD-ROM Based, Educational Network (TV) based, and Instructor led.

• For a regional communications company, development of a new architecture and curriculum track for providing cost effective training while insuring in-field performance remained stable or improved. Efforts included working with the customer’s internal staff, and other external consultants in developing the architecture, creating design template, and identification of source content. The new curriculum is targeted at the company’s Large Business Sales Organization.

• For a regional communications company, creation of multiple ‘Blended’ alternative solutions for performance improvement of Sales and Technical Professionals using web based and instructor led methods for maximum effectiveness and efficiencies.

Mr. Miller is also in demand as a public speaker addressing current trends in technology and relating those trends to the needs of  technology focused organizations. He is equally at home delivering to a company's executive committee or a group of the company's installation and repair technicians.

Prior Experience

Prior to joining Cybernetic, Mr. Miller was with BellSouth (now AT&T), a major communications company, holding a variety of positions in customer facing business units including Customer Care, Sales and Marketing, and Corporate Human Resources.

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