Education

Carla Estes holds an M.B.A. from Northwestern's Kellogg Graduate School of Business and a B.A. from DePaul University. Ms. Estes is also certified in technical training from AT&T.

Professional Experience

Ms. Estes has extensive experience in developing and delivering sales training programs, covering a wide range of computer hardware and software, as well as selling skills. Representative project experience includes:

• For AT&T, developed and delivered classroom, self-paced, and audio cassette courseware across the product line, including Definity, Datakit II VCS, UNIX, PC6300, Systems 25, 75, and 85, 3Bs, ISDN, and 5ESS Switching systems.

• For three Regional Bell Operating Companies (RBOCs), development and ongoing delivery of courseware on customer MIS environments, the IBM and DEC operating environments, and identifying and selling solutions within these environments.

• Developed courseware design for sales and data curriculum at Southwestern Bell and U S WEST.

• For U S WEST, development and ongoing delivery of courses on advanced selling skills, selling to the data environment, selling applications, proposal writing, and presentation skills. The audience of this courseware includes managers, account exec-utives, technical support, and serving personnel.

• For a manufacturing conglomerate, developed and delivered eight workshops focused on customer contact skills and selling quality of product and quality of performance. These workshops are targeted to both sales and nonsales personnel who have customer contact.

• For two RBOCs, developed and delivered two separate ISDN-focused courses – ISDN services and applications, and ISDN selling.

• For Bell Atlantic, developed and delivered a seven-day Centrex course for sales personnel, including Central Office considerations, features/benefits, network management, and ISDN.

Prior Experience

Ms. Estes was a principal with OmniTech Consulting Group, Inc., a Chicago-based management and technology consulting firm. Over a ten-year period Ms. Estes played a a key role in OmniTech's success as a leader in research, strategy, and training.

Earlier in her career, Ms. Estes developed and presented sales training at AT&T's National Sales School, where her courseware experience included:

• Instructing all courses offered by the school to include PCs, departmental computers, networking, financials, and selling skills.

• Developing and managing selling skills, financial analysis, product, and other curriculum courseware.

• Managing the development of all computer-based training.

Ms. Estes was previously an account executive and industry consultant for AT&T and Illinois Bell, where she was responsible for both voice and data product sales and support. Prior to joining AT&T, Ms. Estes worked as a trust officer and paralegal for First National Bank of Denver, where she managed trusts and estates for nine years.

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